This book is extremely outdated. I was forced to read it for a class, and similar to other people I was offended by the simplicity of ideas presented. This book by no means encompasses the reality of improving your business. If it was not second nature to thoroughly think through the ideas presented in this book before you started your business, I suggest you find the nearest attorney and start planning for bankruptcy.Get more detail about Raving Fans: A Revolutionary Approach To Customer Service.
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